Shipping policy

 

Shipping Policy
In our store, we are committed to preparing and shipping your orders quickly and securely.
1. Order Processing
  • Orders are normally processed within a timeframe of 7 to 14 business days after payment is received.
  • Once the order is shipped, you will receive an email with tracking information when available.
2. Delivery Times
  • Delivery windows are estimates and may vary due to carrier delays, periods of high demand, holidays, weather conditions, or circumstances beyond our store's control.
3. Shipping Costs
  • Shipping fees will be displayed during the checkout process, before finalizing the order.
  • If free shipping is offered, the corresponding conditions will be clearly indicated in our store.
4. Order Tracking
  • When the order is shipped, you will receive an email with the tracking number, provided that the shipping method used includes tracking.
  • Tracking updates may take 24 to 48 hours to appear after the order has been dispatched.
5. Delivery Address
  • The customer is strictly responsible for providing a correct and complete delivery address.
  • If you enter an incorrect address, please contact us as soon as possible. Once the order has been shipped, it may not be possible to modify the address.
6. Delayed or Lost Orders
  • If your order does not arrive within the estimated timeframe, you can contact us so we can help you check the shipment status.
  • In the event that a package is officially deemed lost by the carrier, we will work with you to find an appropriate solution.
7. Customs and Taxes
  • For shipped orders, additional taxes, import fees, or customs charges may apply. These costs, where applicable, will be the sole responsibility of the customer.
8. Contact
  • If you have any questions regarding your order or the shipment, you can contact us using the contact details available in our store.